PLEASE Read These Policies Thoroughly. Our goal is to maximize our guests' enjoyment by maintaining a fun, picturesque, quiet, safe and clean environment for all of our customers. We ask everyone to read and understand our policies before making your reservation, just so you don't have any unpleasant surprises. Most folks get a chuckle out of how simple some of this stuff is, but we need to say it anyway.
Checkin time is 3PM. PLEASE don't arrive early, unless you have made prior arrangements. The office will not be staffed for checkin until 3PM daily.
Checkout time is 11AM. We DO allow late checkouts when available. Just ask us and we'll do our best to accommodate you!
Guests are responsible for any damage to their cabin(s) or the resort grounds.
As the general rule of thumb, we expect the cabins and the grounds to be left the way they were when you arrived with the exception of a general housekeeping service.
Smoking is ONLY permitted on front porch of cabins. Arizona is prone to forest fires and a cigarette butt has started plenty of them! Smokers must dispose of cigarette butts in ash can located at base of front porch stairs. We don't want to clean up your cigarette butts anymore than you want to clean up ours. A $25 (minimum) fee will be charged to anyone improperly disposing of cigarette butts.
$100 minimum cleaning fee for smoking in a cabin. If you smoke in the cabin there will be a charge.
2 Vehicles (including trailers) maximum per cabin. Additional vehicles can park in overflow parking areas away from the cabins. You must notify us when reserving if you need space for more than two vehicles or trailer(s). If you do not reserve additional parking space we may not be able to accommodate you.
No operation of ATC/Quads/Dirt Bikes on resort property. You can drive in and out (if your street legal) while heading to and from the trails, but no other riding on the property
Our facilities are for registered guests and approved visitors only so that we can maintain the safety and security of our resort. Unapproved visitors are NOT allowed at any time (day or night) For each unreported guest you will be billed $50 per day.
Unapproved or unreported dogs\pets will be billed at $50 per animal per day.
Linens\Towels can be exchanged for clean replacements every 3 days. Arizona is in a drought and we do our best to conserve water. Most folks don't change their bath towel every day at home, so we don't do it here either. If you really need fresh towels and sheets every day, we will provide them for you for $15 per day.
A $50 minimum cleanup fee for any cabin that is excessively dirty (including dirty dishes).
Gathering area and campfire pit is open to all guests unless fire restrictions are in place. Please clean up after yourself, throw away your trash, brush and clean the grill after you use it and do not throw bottles or cans into the campfire or marsh mellows around the campfire area. Please respect our property and our other guests.
The horseshoe pit area is available for our guests enjoyment. However, the use of the pit is intended for adults 18 years of age and older. No minors are allowed in the horseshoe pit area unless accompanied by a parent or legal guardian. Guests play at their own risk.
DO NOT BREAK THE BRANCHES OFF OUR TREES FOR ANY REASON. If you need sticks for roasting marshmallows or hot dogs, then get them from the forest around us, the grocery store, or rip em' off your trees at home and bring them with you. Our trees are very costly and we happen to like them the way they are. Do not damage them. This one can be expensive for you (several hundred dollars), so please, just don't do it.
Charcoal grills are for charcoal use only. No campfires or ANY use of wood or paper allowed in the charcoal grills (this is an obvious fire hazard).
Firewood is for use on property only. Taking wood from the resort is considered theft and will be prosecuted.
A $50 minimum cleanup fee for dog feces, graffiti, cigarette butts, confetti, streamers, silly string, balloons, or other items improperly disposed of.
The woodstove doors MUST remain shut when a fire is burning. Guests are fully responsible for any damage or carpet burns and will be charged for carpet repairs or replacement.
A $50 minimum lost/non-returned key charge.
A $150 cleaning fee will be added to groups utilizing 7 or more cabins.
No refund for early checkout.
No refund for guest(s) evicted from resort.
Wi-Fi access may be limited to certain cabins and is not guaranteed.
Reservations for our Spa Services (massages, facials, waxing, etc) are NON-CANCELABLE. Charges for these services will automatically be charged to the customer's credit card on file.
We legally reserve the right to refuse service to anyone.
Rates/Policies are subject to change without prior notification.
By signing the registration card and/or policies, whether online or in person, the guest is pre-authorizing any and all incidentals/damage fees to be charged to the credit card on file with the office. This includes all fees noted above and any additional fees assessed based on a per case situation. It is not our intention to charge any guests additional fees if our resort is left in a reasonable manner that displays respect to the resort grounds, individual cabin belongings and the cabin structure.
RESERVATIONS: To ensure we do not overbook our cabins we charge your credit card a minimum of half of the reservation total at the time the reservation is taken. Some reservations require full payment at time reservations are made. Visa, MasterCard, Amex and Discover are accepted. Cashier's/traveler's check, money order or cash may be accepted with a valid credit card for security purposes. No checks are accepted at check in. Checks are accepted when reserving the cabin only if received at least two weeks prior to the stay as a 100% advance payment.
ALL customers are required to provide a valid state-issued drivers license/identification card AND credit card upon checking. If you do not have a credit card, a $300 (cash) refundable Security and Cleanliness Deposit is required. If you don't have a state-issued ID, we can't rent you a cabin. Sorry.
CANCELLATION POLICY: Reservations that are cancelled prior to cancellation period will receive a full-refund less a $25 (per cabin) cancellation charge. If cancellation occurs within the cancellation period, a $25 (per cabin) cancellation fee will be applicable and reservation deposit reimbursement will be subject to re-rental. If reservation is canceled within the non-cancelable period, the reservation total is due and remaining balance will be charged immediately. Refund is subject to re-rental. If we are able to resell the cabin we will refund the balance less a $25 cancellation fee (per cabin). Also, if we are able to re-rent the cabin for only part of your scheduled reservation, only those nights are subject to refund. No refund for early checkout. If you are part of a group and reserving multiple cabins, please make sure the other guests are not double booking the same cabins. You will be responsible for all cabins that you reserve.
Cancellation policies vary depending on the type of reservation (i.e. duration, holidays, large groups, etc.).
1 cabin reserved = 14 DAY cancellation period.
1 cabin reserved for 7 days or more = 30 DAY cancellation period.
2-14 cabins reserved (including groups that have reserved cabins individually) = NON CANCELLABLE
HOLIDAY Periods = 30 DAY cancellation period for one cabin booked. If more than one cabin is booked see the non-cancelable policy for groups. Contact Management for specific dates considered to be within a Holiday Period before booking.
Travel-agency-reserved reservations cannot be cancelled.
RESERVATION DEPOSITS: All reservations require a minimum of a 50% deposit at the time the reservation is made. This guarantees that the cabin is reserved for you. We will not overbook our cabins. The remaining balance will be paid upon arrival. Groups of 2 or more cabins and/or holiday reservations are non-cancelable 30 days from the date of reservation. (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas week - including New Years) In the event of cancellation within the cancellation period as specified in the above paragraph, customer is liable for the FULL AMOUNT of the cabin rental price, not just the initial deposit.
CABINS ON STRAWBERRY HILL DOG POLICY
The resort's dog policy is outlined below and is STRICTLY ENFORCED. Please read carefully and make sure you fully agree with our pet policy before bringing your pet with you. We truly don't want to ask anybody to leave the resort, but we will if we have to. Remember, there will be no refund.
1) No more than 3 dogs allowed per cabin.
2) Absolutely no aggressive dog(s) allowed. A dog doesn't have to bite anyone to be considered "aggressive". If it's aggressive in our mind, that's all we need to know. If your dog is the protective type, this isn't the place for him.
3) Dog(s) shall not be left alone at any time for any duration in the cabin unless it is in a kennel. No Dog shall be left in the cabin, even in a kennel, if it continuously barks.
4) When dogs are away from home, they tend to get excited and shed much more than normal. Dogs are not allowed on beds, couches or any other furniture.
5) For the safety of your dog and other guests and pets, please be responsible and attentive and keep your dog on a leash when outdoors on our property.
6) We do provide disposable scoops upon check-in to make it easier to pick up droppings the dog produces. Some guests bring their own. Guests must immediately clean up after their dog(s). I don't know of anyone that enjoys stepping in it, so please pick it up.
7) If you bring your pet then you are responsible for any damage, excessive indoor hair removal or injuries caused by your dog.
8) Your dog(s) must be licensed and current on all vaccinations required by law.
9) Due to the frequency of allergic reactions, generally no other pets are permitted.
10) We reserve the right to refuse any dogs and limit the number allowed on our property.
Do you have Broadband Internet Access? Yes, we have a high speed internet connection with WI-Fi available in most cabins. We do not charge our guests extra for this costly service. Wi-Fi access may be limited to certain cabins and is not guaranteed.
Why should we pick Cabins On Strawberry Hill?
First and foremost, we are the closest all-cabin resort to the valley. We are a one (Fountain Hills) to two hour (west valley) drive from most areas of the valley (holiday weekends expect it to take longer). As a result, you will spend less time driving and more time enjoying our resort. Most Flagstaff cabin rentals require a trip through busy city streets, resulting in an extra hour or more of driving (each way).
We also feel the elevation and location here are perfect for what most people desire. At 6100' elevation, we are consistently 25-30 degrees cooler than Phoenix and Tuscon, comparable to a Flagstaff vacation rental or Christopher Creek cabin resort. Nice and cool in the summer, beautiful fall colors, lots of snow in the winter and absolutely gorgeous springtimes! If you are looking for a cool, affordable, relaxing, clean, fun and enjoyable place to spend your time, we have created the spot for you.
We hold our resort to higher standards than most cabin resorts. As a result, you will find our cabins to be exceptionally CLEAN and tidy. They are also very well equiped. We provide all the necessary items to make your getaway enjoyable. For example, our cabins are equipped with cooking ware (pots & pans, utensil, etc.), linens, refrigerator/freezer, microwave, toaster, coffee pot, TV, cable television and much more. “ In addition to the kitchen items mentioned above, a 22 quart electric roaster oven is available upon request for holiday meals. Please keep in mind there are only a few and are provided on a first come first serve basis.” We also provide free wood for guests to burn in their wood stoves from mid-October through April. Guests are welcome to bring their own wood also. The resort does provide the wood for the fire pit in our gathering area as well. We feel this is a substantial benefit to our guests as many of our competitors do not offer this very costly amenity. The resort also offers countless activities on the grounds for our guest to enjoy.
Can we pick the Strawberries? YES! We have several hundred strawberry plants growing at the base of our terrace. It is really a great joy to watch children pick a strawberry, wash it at the hose bib and eat it. The plants produce strawberries all summer. The peak time to find them is June through early October. Wild berries are also found throughout the forest and generally ripen in August to early October.
Are your cabins brand new? The cabins were originally built in 1985, however, we are constantly improving them. We recently added a small air conditioner in case of a heat wave, new decks and siding, new carpeting, new roofs, new top-of-the-line Serta "5-Star" and "Luxury Suite" mattresses & box springs. We have also put new flooring, larger water heaters, new furniture, new TVs, new comforters, new cookware and many other seen and unseen upgrades to make your stay more enjoyable.
Where is Strawberry, Arizona? Strawberry is a one to two hour drive from most of the valley. We are the closest all cabin resort to metro-Phoenix. The beautiful village of Strawberry is located at a perfect elevation of 6,100 feet halfway up the Mogollon Rim. We are located approximately 17 miles north of Payson, 64 miles south of Flagstaff and 69 miles southwest of Winslow. Our driveway's GPS Coordinates are N34°24'39.4" W111°29'28.4" For specific directions please see our Map\Directions page.
Why is 6,100 feet elevation perfect? Our elevation is perfect for a mild winter and a cool summer. The temperature in Strawberry is usually about 25° to 30° cooler than Phoenix. This elevation is also considered perfect because most people do not develop uncomfortable symptoms due to oxygen deprivation. Elevations above 7,000 feet commonly cause people to develop oxygen deficiency headaches. Furthermore, we normally do not have the strong winds that frequently occur in places such as Greer, Heber/Overgard, Forest Lakes, Showlow, Pinetop and Flagstaff. Above the rim the winter winds often last for days and even weeks. Here at the resort, we have received snow showers starting as early as October and as late into the winter season as April.
Will there be snow?
Only mother nature currently knows the answer to that question. Go to www.weather.com and type in the zipcode for Pine, AZ (85544) for a professional's guess/estimate. That forecast is for the Village of Pine. We are about 600 feet higher in elevation than Pine, so we will be cooler by several degrees. From late October through April, we frequently have snow here in Strawberry. If not, you're likely to find some snow within a 10-minute drive of the resort.
What is there to do? Here at the resort, there is a wide variety of things to do. We have a large children’s playground consisting of a swing set, slide, playhouse, rock wall, monkey bars, and a sandbox. For older children or adults, we have a basketball hoop, volleyball/badminton court, horseshoes, tetherballs, and a ping-pong table. We also have a large, flagstone gathering area with a fire pit (wood included), as well as propane grills and picnic tables. The resort also offers numerous hiking trails, including one starting at the edge of our property and heading into national forest. The resort is also a short drive to several lakes, streams and hot springs. There are numerous antique and craft shops nearby in the village of Pine. To better answer the question “What is there to do?”, please click on the Attractions/Activities, Swimming/Fishing, Wildlife/Hiking,or Dining/Shopping links.
Are there any restaurants or grocery stores close by? There are three restaurants within a five to ten minute walk from our resort. Several additional restaurants are in Pine, which is a short 3-mile drive away. Please check our DINING web page for descriptions of the various restaurants. We have tried them all so we can offer recommendations based on our personal experiences. For groceries or general merchandise, Uncle Tom's Texaco convenience store is located in Pine (3 miles south.) If you need enough to justify the 20 minute drive, groceries are cheapest in Payson.
What does "housekeeping" mean? This simply means there is no daily housekeeping done by resort staff. We do not enter your cabin and make the beds on a daily basis. We do clean cabins and change bedding on a weekly basis if your stay is greater than one week (upon request).
How long does it take to get to the resort from Phoenix or Tucson? Phoenix is now a massively spread out city. From the Fountain Hills area it is about an hour drive. From most parts of west Phoenix it is about a two hour drive. From Tucson, it takes about 3-4 hours to get here. Please see our Map/Directions page for specifics on finding us.
What type of vegetation is around Strawberry? There are wild strawberries (they now are very rare), blue berries, black berries, raspberries (abundant in fall) and more. Here in northeast Strawberry we are within the Ponderosa Pine forest. Around the cabins there are large deciduous trees that permit the sun to warm the cabins in the winter months. Around and near our property you can see huge Ponderosa Pine, Red Oak, Gamble Oak, Scrub Oak, Juniper, Cedar, Pinon Pine, Manzanita and more native trees. We also have apple trees, a cherry tree, two pear trees, a peach tree and two plum trees that produce delicious fruit in the fall.
What comes with the cabin? When our family stayed at resort cabins for weekend getaways/vacations, we felt they often did not supply what we expected. As a result, after buying this resort, we have added the features we would expect. For example, each cabin contains chairs on the front deck as well as a picnic table on the back patio. In addition, there is a free standing wood stove fireplace, rocker/recliner chair, queen sofa sleeper and 25", 27” 32” or even 36” Cable TV in the living room, 4 to 6 bar stools and buffet bar, a double sink, 4-burner stovetop, microwave, coffee maker (w/filters, coffee, sugar and powdered creamer), toaster, 10 or 12 cubic foot refrigerator, paper towels, dish soap, wash cloth, dish towel, salt, pepper, pots/pans (please bring larger ones for groups of more than 6 people), plates, glasses, coffee mugs, silverware, spatula, barbecue grill brush and more. In addition to the kitchen items mentioned above, a 22 quart electric roaster oven is available upon request for holiday meals. Please keep in mind there are only a few and are provided on a first come first serve basis.” The downstairs bedroom has a fan & electric heater, spare blanket, 2 spare pillows, bed w/headboard, top of the line Serta "Five Star" or "Luxury Suite" queen mattress and box springs. The bathroom has Kleenex, tissue paper, several 1 ounce (larger size) bar soaps, disposable plastic cups, bath towels, hand towels, wash cloths, bath mat, commode, combo shower/bath tub, mirror, outlet for shaver/dryer (please bring your own). We also have 4 gas grills positioned in pairs around the resort for shared use among our guests.
What should we bring? Shampoo & other personal toiletries. In the summer, bring bathing suits and beach towels for swimming in the creeks. In the winter, bring spare shoes and clothes because they tend to get wet when playing in the snow. We have one spare blanket in the cabin, so if anyone in your group is cold natured, you may wish to bring additional spare blankets. Please do not take the blankets outside on the grass. Our cabins are equipped with everything you need to make simple meals. The cabins do not have a conventional oven, however each cabin has a microwave oven and a 4-burner stove top. Often in the summer it does get chilly at night. We recommend that you bring a sweater or light water resistant jacket, short & long pants, a flashlight (great for a moonlight walk), sunscreen, water-shoes, good hiking shoes and your camera.
Do you have running water? Yes, we have a private well. Our cabins are equipped with 30 gallon, 220v dual element fast heating hot water heaters.
Can I bring my dog? Yes, we are dog-lovers too. Please read our dog policies BEFORE making your reservation. We have a pet/dog contract on our Policies/FAQ page that you must adhere to. The policy is very strictly enforced, so please read it thoroughly. We do require a fee for dogs ($10 per night per dog). Because of the problems we are having with dog owners (not the dogs themselves), we are unfortunately considering banning dogs. Please abide by the rules in the contract so that we may continue to welcome dogs to our resort.
NOTE: Once you have made your reservation, email us at firstname.lastname@example.org and let us know that you are bringing your dog(s) so we can note that in your reservation file.
Are there any wild animals? On a daily basis squirrels, blue jays, woodpeckers, humming birds (summer), and other small wild animals are seen. About every other week Javelina are seen. Most winters a hawk and bald eagle nest nearby. About once every 3 to 5 years a bear is seen. We do have deer and elk that occasionally pass through the property too. The best rule of thumb for any wild animal is to leave it alone and observe it from afar. They are beautiful creatures that need to have their stress minimized by limiting human impact. If you wish see wildlife please see our Wildlife\Hiking page.
How many cabins do you have and how close together are they? We have 14 cabins on over three acres here at our resort. Our resort cabins are centrally located on our property and are spaced about 30 feet apart side-to-side (further apart than most cabin resorts). Unlike many resorts, you will not arrive and find out you are in a duplex, triplex, or condo. Our resort cabins are all individual cabins with no shared walls.
Are you on a creek or lake? No, we are not on a creek or lake, as all water is encompassed within the national forest. Strawberry Creek (an intermittent creek) is about 1000 feet away. During the snow melt and monsoon you can hear and see it run. The quickest fishing to drive to is the East Verde River, which is about a 10 minute drive. Fossil Creek is 10 miles west of us and Blue Ridge Reservoir is above the rim. For specific fishing and swimming details, please see our FISHING\SWIMMING page.
Do you have fireplaces? Yes, each cabin has a woodstove fireplace with glass doors so you can see the fire. Please Note - We provide wood from October through April. The woodstoves are the cabins' main source of heat. Additionally, the cabins also come with small electric heaters.
Do you have a Jacuzzi or pool? Not at our resort. Nature provides an incredible hot tub at Verde Hot Springs (95°F water) west of Strawberry. This will be a much more memorable and enjoyable experience than a Jacuzzi. Fossil Springs provides a breath taking, beautiful place to swim with naturally heated water at 72°F. Please see our Hiking page for more information.
Do you have TV's? Yes, every cabin has cable TV. Half of our cabins have a 32” TV or larger screen. To be honest, most people do not spend much time here watching TV. They come here to enjoy the fireplace or campfire and nature.
Do you have a kitchen? Yes. It has a double sink, full size 4-burner stovetop, 10-12 cubic foot refrigerator/freezer, large worktop with bar stools, microwave, coffee maker and coffee (w/filters), cream and sugar, silverware, glasses, dishes, pots and pans, utensils for simple meals (spaghetti, steak, etc). We sanitize all the kitchen items after each stay. If you are cooking for a large group and need oversized pans, we do request that you bring them with you. We supply dish soap, paper towels, dish towels, wash cloth, coffee filters and salt & pepper. Please bring condiments you will need along with any special utensils. Remember- each cabin has its own charcoal grill on its back patio (please bring charcoal) and we have four gas grills located around the property for shared use among our guests.
Can we check in early or out late? We do not allow early checkin unless you have made arrangements in advance, so PLEASE do not arrive before the 3PM CHECKIN TIME. Late Checkout IS allowed when available and must be arranged in advance. Often we can adjust our housekeeping staffs' schedule to accommodate your request. Occasionally we cannot. Please do not hesitate to ask us.
Can we stay one night? Yes, but usually only on weekdays. Most weekends require a 2-night minimum stay. If you can only stay for one weekend night and wish to inquire about availability, you can either check the availability yourself by clicking on the link at the bottom of this webpage or by emailing us at email@example.com. We will accommodate you if we can. .
Do you provide ice or drinking water? The tap water here comes from our well, which is nearly 800' deep. It is very drinkable and has a good taste to it. Our water is high in calcium (good for your bones) but does not have that liquid concrete taste that most city water has. In addition, each cabin has ice cube trays.
Do the cabins have phones? Our resort cabins do not. However, at the resort office there is a courtesy phone for your use. Your cell phone usually will work from our resort (some guests say "unfortunately"). We do take emergency messages for our guests. We normally do not answer our phone after office hours so that we may have uninterrupted family time.
Are you close to the Grand Canyon? We are less than 150 miles to the Grand Canyon. Because wildlife along the way limits the speed, it is about a two-and-a-half to three-hour drive. We recommend that you sleep at one of the hotels in Tusayan or at the South Rim so that you can relax there and see the spectacular sunrise and sunsets the canyon displays. I have taken relatives and we have had numerous guests who choose to stay here and make the trip to the canyon & back in one day. That is up to you.